Shopping Cart

RETURNS POLICY

Home RETURNS POLICY

RETURNS POLICY

Return Policy

We’re dedicated to impress our customers with excellent service and product. If you aren’t happy with your order, simply contact us and let us make it right again for you. We will cover all costs under 6-month warranty for all product issue.

For return request due to Change of Mind, we are happy for you to return the product back to us, but a 20% restocking fee will be applicable.

All return will be issued a RMA number, which should be reference on the returned parcel to facilitate processing once we receive the parcel. 

We are confident in the quality of our product, and backing it up with our 6-month warranty.

 

Product Warranty

All the wall clocks purchased from HourStyle are covered by 6 months limited warranty, as detailed below

- For defects or physical damage on the clock upon delivery (within 7 days after receiving the product), we will provide free-of-charge replacement on the clock component.

 - For defects excluding physical damage due to usage problem within 6 months after purchase, we will provide free-of-charge replacement on the clock component.

 - For damage / scratches / unsatisfactory condition on the painting and wooden base upon delivery (within 7 days after receiving the product), we will provide free-of-charge replacement of the painting along with the wooden base

 - For unreasonable deterioration of the painting (e.g. peeling off) within 6 months after purchase, we will provide free-of-charge replacement of the painting along with the wooden base

2019 STAVIAZ PTE LTD / HourStyle